Return | Refund | Exchange policy

We want you to love your House of Gulnara candles. Since each product is hand-poured in small batches, slight variations in color, fragrance strength, or texture are natural and part of the handmade charm.

 Returns & Exchanges

  1. We currently do not accept returns or exchanges for reasons of preference (fragrance, colour, size) due to the nature of our products.

  2. Returns or exchanges are only accepted if the product you receive is damaged or defective.

Damaged or Defective Products

  1. If your order arrives damaged, you must:

• • Share a clear unboxing unedited full video + photos showing the issue.

  • Contact us via WhatsApp (+91 8777644249) or email (houseofgulnara@gmail.com) within 48 hours of delivery.

  • Once verified, we will arrange a replacement at no extra cost. If a replacement is unavailable, a refund or store credit will be offered.

Non-Returnable Items

  1. Used candles, partially burned candles, or products without their original packaging.

  2. Gift cards, sale items, and customised orders.

Refund Timeline

  1. Approved refunds will be processed within 7–10 business days to your original payment method.

Exchanges

  1. We only replace items if they are defective or damaged.

  2. If you need to exchange a defective item for the same product, contact us within 48 hours of delivery with proof.

✨ Your satisfaction means the world to us. Every candle is made with care, and we are committed to resolving any genuine concerns quickly.