Thank you for shopping with House of Gulnara. We take pride in handcrafting each candle with love and care, and we want your order to reach you safely and on time. Please read our shipping policy carefully.

📦 Processing Time

  1. All candles are hand-poured in small batches. Orders are typically processed and dispatched within 3–6 business days of purchase.

  2. During peak festive seasons, promotions, or sales, processing times may take slightly longer.

🚚 Delivery Timeline

  1. Standard delivery time is 6–12 business days depending on your location in India.

  2. Metro cities usually receive orders faster, while remote areas may take additional time.

  3. We use trusted courier partners (such as DTDC, BlueDart, Delhivery) for nationwide delivery.

🛒 Shipping Charges

  1. We offer free shipping on prepaid orders above ₹999.

  2. Standard shipping charges apply for orders below this value.

🎁 Order Tracking

  1. Once your order has been shipped, you will receive a tracking link via email/WhatsApp.

  2. You can use this link to check the status and expected delivery date of your package.

💛 Damages & Issues

  1. We take utmost care in packing, but if your product arrives damaged:

• • Please share an unboxing unedited video + order number with us on WhatsApp (+91 8777644249) or email (houseofgulnara@gmail.com) within 48 hours of delivery.

  • Eligible cases will be processed for replacement or refund according to our Return Policy.

🌍 International Shipping

Currently, we ship within India only. International shipping will be introduced soon—stay connected with us for updates!

✨ Your order is more than a package—it’s a handcrafted experience. Thank you for choosing House of Gulnara to light up your moments.